Automotive Partspersons
Automotive partspersons perform ordering, warehousing, inventory control and parts sales. Their duties also include identifying parts and equipment, searching for parts, shipping and receiving parts, providing customer service and advice and maintaining records.
Safety-related Activities
Read installation, handling, storage and first aid instructions on a variety of product labels and packaging, e.g. read instructions on the storage and use of refrigerant gases. (Complexity: 2)
Warehousing, Ordering, Inventory Control and Sales Activities
Read short notes, e.g. read reminders about parts to be ordered and detailed descriptions of defective parts on warranty claim forms. (Complexity: 1)
Read short product descriptions and application notes in manufacturer catalogues and service bulletins. (Complexity: 2)
Skim memos from suppliers and co-workers, e.g. read memos from suppliers for details of price and product changes, new parts and special promotions. (Complexity: 2)
Read a variety of manuals, e.g. read repair manuals for instructions on how to remove and replace parts. (Complexity: 3)
Read warranties, e.g. read manufacturer warranties to learn about limits of coverage, documentation requirements and the process needed to file claims. (Complexity: 3)
Document Use
Complete parts tags for returned goods by entering parts numbers and names. (Complexity: 1)
Read product labels, parts tags and bin labels for a variety of data, e.g. locate parts names and numbers on product labels and find vehicle information numbers on dash labels. (Complexity: 1)
Complete shipping forms, e.g. enter dates, receivers' and senders' addresses and telephone numbers, and select the type of service required, such as rush delivery. (Complexity: 2)
Locate data in lists and tables, e.g. scan inventory lists and bills of lading to determine if parts are in stock and to verify that all parts ordered have been received. (Complexity: 2)
Read invoices and work orders to identify requested parts and confirm customer addresses and contact information for delivery and shipping. (Complexity: 2)
Complete purchase orders, invoices, repair estimates, returned goods reports and warranty forms, e.g. enter customer information, dates, part names, serial numbers and descriptions, quantities and unit prices on invoices and warranty forms. (Complexity: 3)
Study parts lists and catalogues, e.g. study complex parts lists to locate part numbers, costs, availabilities and specifications. (Complexity: 3)
Study specification tables to determine operating capacities and specifications for a variety of products, e.g. identify the temperature range of various thermostats and the voltages for miniature lamps. (Complexity: 3)
Oral Communication
Contact suppliers and staff at distribution centres, e.g. speak with suppliers to place, clarify and verify orders and to determine shipping costs. (Complexity: 2)
May direct delivery drivers to pick up and deliver products and parts from a number of different locations. They may outline driving directions using maps and sketching routes. (Complexity: 2)
Talk to other parts people at car dealerships, suppliers and automobile wreckers, e.g. phone parts people in other organizations for information about unfamiliar products, part substitutions and prices. (Complexity: 2)
Approve and reject warranty claims. They examine the proof of purchase for the date and review the manufacturer's warranty criteria. (Complexity: 2)
Assess the quality and suitability of parts for various applications. They consider how the parts will be used, how easy they are to install and prices and warranties prior to making recommendations and advising customers. (Complexity: 2)
Judge the condition of salvaged and refurbished parts. They consider the function of the part, age and year of manufacture and inspect the part for visual signs of wear and tear. (Complexity: 2)
May determine customer discounts. They consider customer buying habits and mark-ups on the products they purchase. (Complexity: 2)
Select shipping methods. They consider customer delivery preferences, product dimensions and weight and associated costs. (Complexity: 2)
May judge the effectiveness of retail displays. They review product turnover data, customer traffic patterns and queries and seek co-worker opinions. (Complexity: 3)
Numeracy - Money Math
Calculate mark-ups, discounts and surcharges, e.g. calculate promotional discounts, environmental surcharges and mark-ups on wholesale prices. (Complexity: 2)
Calculate invoice amounts by multiplying part quantities by unit prices, applying customer discounts on sub-totals, adding appropriate taxes and calculating totals. (Complexity: 3)
Calculate refunds and credits for parts returned under warranty, e.g. determine the replacement cost for damaged tires according to percentages of tread remaining on them. (Complexity: 3)
Numeracy - Scheduling, Budgeting and Accounting Math
Reconcile daily sales invoices with cash, cheque, debit and credit card transactions. (Complexity: 2)
May compare shipping costs offered by different companies to determine best prices, e.g. compare costs per kilogram and per kilometre and factor in additional surcharges and fees. (Complexity: 3)
Numeracy - Measurement and Calculation Math
Measure various parts and products, e.g. measure the length of exhaust pipes, windshield wipers and hoses. (Complexity: 1)
Calculate the capacities, dimensions and weights of automotive parts, e.g. calculate the storage capacities of fuel tanks. (Complexity: 3)
Numeracy - Data Analysis
Compare measurements of parts to specifications, e.g. compare reconditioned parts to manufacturers’ specifications to ensure proper fit. (Complexity: 1)
Manage inventories of automotive parts and bulk supplies. They count inventory on hand and compare the counts to computer records. They calculate the monthly turnover rates of parts and supplies to determine if sales have increased, decreased or stayed the same. (Complexity: 3)
Numeracy - Numerical Estimation
Estimate quantities, weights and angles, e.g. estimate the number of small items, such as bolts, washers and cotter pins, remaining in bins. (Complexity: 1)
Estimate percentage of wear on parts, such as tires and brake pads, by visual inspection. (Complexity: 2)
May estimate the time required for parts deliveries and pick-ups. They consider distance, time of day, road conditions and the delivery area. (Complexity: 2)
General Administrative Activities
May read website articles and trade publications, e.g. read publications to understand trends, new product lines and changes within the automotive industry. (Complexity: 2)
Read recall notices from manufacturers and distributors that explain defects, list vehicle makes and models affected and outline procedures for repairing, replacing and returning defective parts. (Complexity: 3)
Oral Communication
Discuss inventories, retail displays and other matters with managers and supervisors. (Complexity: 2)
Discuss ongoing work with co-workers, e.g. respond to questions about the availability of parts and estimated delivery times for special orders. (Complexity: 2)
May provide instructions to apprentices, e.g. explain to apprentices the technical aspects and terminology of the occupation, procedures for locating parts and customer service skills. (Complexity: 3)
Write personal reminders and short notes to co-workers, e.g. write notes to remind themselves about customers’ requests and tasks to be completed. (Complexity: 1)
May write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers’ compensation boards. (Complexity: 2)
May write step-by-step procedures for new employees, e.g. note the steps involved in accepting product returns, processing customer credit notes and entering products into inventory. (Complexity: 2)
Numeracy - Scheduling, Budgeting and Accounting Math
May create schedules for delivery drivers, e.g. develop schedules that list delivery locations, promised delivery times and travel times. (Complexity: 2)
Use of Technology, Tools and Equipment
Read instruction manuals for the use of computerized tools and equipment, e.g. read user guides to learn how to enter information from parts databases. (Complexity: 3)
Digital Technology - Databases
Search databases for parts availabilities, locations and wholesale and retail prices. They search for parts by entering vehicle makes, models, years and parts types required. They enter and update customers’ contact information. They record numbers and types of products added to and removed from inventories. (Complexity: 3)
Digital Technology - Communication Software
Use communication software to send and receive email, e.g. request information on parts, confirm the status of orders and inform customers that special order parts are now in stock. (Complexity: 2)
Digital Technology - Bookkeeping, Billing and Accounting Software
Use sales management and billing software to create invoices and enter debits and credits. (Complexity: 2)
Digital Technology - Internet
May use the Internet to access training courses and seminars offered by suppliers, employers and organizations, such as the Canadian Automotive and Repair Sector Council (CARS). (Complexity: 2)
Use Internet browsers to access manufacturers and supplier websites to identify parts and check availabilities of parts in online catalogues and databases. (Complexity: 2)
Use the Internet to access blogs and Web forums where they seek and offer advice about the sourcing of hard-to-find parts. (Complexity: 2)
Digital Skills - Other Digital Technology
May use calculators and personal digital assistants (PDAs) to calculate invoice amounts. (Complexity: 1)
Operate hand-held devices, such as laser radio terminals, to enter data, scan bar codes and transmit information to online databases. (Complexity: 1)
Operate point-of-sale equipment, such as electronic cash registers, bar scanners, scales and touch-screens. (Complexity: 1)
Customer Service
Document Use
May view sketches drawn by customers to identify required parts. (Complexity: 1)
Oral Communication
May listen to public address announcements and voicemail from customers and suppliers. (Complexity: 1)
Speak to customers, e.g. respond to inquiries about the availability of parts and products. (Complexity: 2)
Write emails to suppliers and customers, e.g. inform suppliers of incomplete orders, give them reasons for returning defective parts and request their assistance in tracking shipments. (Complexity: 2)
Numeracy - Money Math
Accept payment for goods purchased using cash, cheque, debit and credit card, and make change. (Complexity: 1)