Automotive Service Technicians
Automotive service technicians inspect, diagnose, repair and service mechanical, electrical and electronic systems and components of cars and light trucks.
 
Safety-related Activities
Reading
Read safety-related information, e.g. read Material Safety Data Sheets (MSDS) to learn how to safely handle refrigerants used for automotive cooling systems. (Complexity: 2)
Document Use
Observe hazard and safety icons, e.g. scan icons affixed to engine components to learn about burn and electrical shock hazards. (Complexity: 1)
 
Automotive Repair and Maintenance
Reading
Read short instructions written on signs, labels and packaging, e.g. read product labels to learn how to mix coolants. (Complexity: 1)
Read short text entries on a variety of forms and technical drawings, e.g. read comments on work orders to learn about vehicle repairs required. (Complexity: 1)
Read a variety of paper-based and electronic repair manuals to learn how to troubleshoot, service and maintain vehicles, e.g. read manuals to learn how to repair electrical system faults. (Complexity: 3)
Read magazine and website articles to stay current and broaden their knowledge of the automobile service industry. (Complexity: 3)
Read notices and technical service bulletins, e.g. read technical service bulletins to learn about recurring faults with particular models and approved repair procedures. (Complexity: 3)
Read and interpret government regulations, e.g. read regulations to learn about vehicle inspection procedures, hazardous material disposal and the roadworthiness requirements of vehicles. (Complexity: 4)
Document Use
View a variety of labels to locate part numbers, serial numbers, sizes, colours and other information. (Complexity: 1)
Interpret flowcharts, e.g. interpret a multi-step flowchart to learn how to troubleshoot a faulty electrical system. (Complexity: 2)
Enter repair and service data into work orders, corrective action forms and computerized data management systems, e.g. enter the time spent, parts used and steps taken to repair vehicles. (Complexity: 3)
Locate data, such as classifications, material coefficients, identification numbers, quantities and costs, in complex specification tables. (Complexity: 3)
Interpret complex technical drawings, e.g. study assembly drawings to determine the position of parts within complex transmissions and scan wiring system schematics to locate capacities and components, such as circuits, and troubleshoot faults. (Complexity: 4)
Oral Communication
May talk to customers to respond to questions and complaints, gather information about needed repairs, explain vehicle maintenance procedures and discuss the results of inspections and repairs. (Complexity: 2)
Exchange technical repair and troubleshooting information with apprentices, co-workers, colleagues and manufacturers, e.g. explain complex repair procedures to apprentices and discuss unusual electronic control module faults with manufacturers’ technical representatives. (Complexity: 3)
Writing
Write brief emails, e.g. write emails to request help for unusual or difficult repairs. (Complexity: 2)
May write short notes on Web forums and technical support sites to request and provide repair information, e.g. provide detailed explanations and descriptions using technical language. (Complexity: 3)
Thinking
Decide the order of repair and maintenance jobs, e.g. give priority to small tasks that can be turned around quickly. (Complexity: 1)
Judge the condition of parts, e.g. inspect sprockets for signs of cracks, missing teeth and loose fit. They examine tires and belts for signs of cracks and exposed cords. (Complexity: 2)
Decide the most efficient course of action to complete particular jobs, e.g. determine troubleshooting and the order of tasks to efficiently diagnose and repair vehicle faults. (Complexity: 3)
Evaluate the quality of repairs. They consider the results of test drives and data from equipment, such as gas analyzers and scan tools. (Complexity: 3)
Evaluate the severity of vehicle defects and deficiencies. They consider criteria, such as roadworthiness regulations, safety and harm to the environment. (Complexity: 3)
Numeracy - Measurement and Calculation Math
Take a variety of measurements using basic tools that measure temperature and oil pressure readings to determine operational status of vehicles, e.g. measure the length of parts using tape measures and scales. (Complexity: 1)
Calculate amounts of glycol and water and oil and gas mixtures, e.g. use ratios to calculate amounts for oil and gas mixtures. (Complexity: 2)
May calculate the effect that repairs and modifications have on engine performances, e.g. use formulae to determine net horsepower gains realized by modifying components, such as fuel and exhaust systems. (Complexity: 2)
Take precise measurements using specialized tools, e.g. measure mechanical parts, such as cylinder walls, brake disks and bearings using calipers, dial micrometers and plastigauge strips. (Complexity: 3)
Numeracy - Data Analysis
Compare measurements of energy, dimension, speed, horsepower, temperature and torque to specifications, e.g. compare the measurements of amperage to original equipment manufacturers’ specifications to determine the operating condition of batteries and electrical systems. (Complexity: 1)
Analyze pressure, power, torque, compression and electrical energy readings to assess vehicle performance and troubleshoot faults, e.g. analyze a series of electrical readings produced by computerized scan tools to determine the cause of charging system faults. (Complexity: 3)
Digital Technology - Other Digital Technology
Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (Complexity: 1)
Numeracy - Numerical Estimation
Estimate the amount of time required to complete repairs. (Complexity: 1)
Estimate the useful life remaining for parts, such as tires, brake pads and exhaust systems. (Complexity: 2)
 
General Administrative Activities
Reading
Read reminders and short notes from co-workers, e.g. read notes from service managers to learn about upcoming meetings. (Complexity: 1)
Read bulletins and memos, e.g. read bulletins to learn about upcoming staff meetings. (Complexity: 2)
Document Use
Complete a variety of forms, e.g. complete job estimates by entering details, such as dates, times and estimated repair costs. (Complexity: 2)
Oral Communication
Listen to announcements made over public address systems. (Complexity: 1)
Speak to partspersons and suppliers, e.g. talk to suppliers to order parts and establish delivery times. (Complexity: 1)
Talk to service managers about a wide variety of topics, e.g. discuss billing procedures, work assignments and methods to enhance customer service. (Complexity: 2)
Writing
Write brief notes, e.g. describe needed repairs on work orders and vehicle inspection forms. (Complexity: 1)
May write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers’ compensation boards. (Complexity: 2)
May write longer letters for police and insurance investigations to describe the causes and results of accidents. (Complexity: 3)
Thinking
Decide which tools to use, procedures to follow and tests to perform to diagnose and repair vehicles. (Complexity: 1)
Judge the accuracy of readings taken using equipment, such as gas analyzers and dynamometers. They compare readings to other indicators of engine performance, such as vibration and noise. (Complexity: 1)
May evaluate the performance of apprentices. They consider apprentices’ abilities to diagnose and troubleshoot vehicle faults, locate information, such as specifications, and complete repairs effectively. (Complexity: 2)
Numeracy - Money Math
May receive cash, credit and debit card payments from customers and make change. (Complexity: 1)
May submit receipts for reimbursement from petty cash for the purchase of materials and supplies. (Complexity: 1)
 
Use of Technology, Tools and Equipment
Reading
Read instruction manuals for the use of computerized tools and equipment, e.g. read user guides to learn how to operate equipment, such as scan tools. (Complexity: 3)
Document Use
Interpret graphs generated by computerized equipment, such as scan tools, to troubleshoot faults and establish the condition of vehicle components. (Complexity: 3)
Digital Technology - Word Processing
May write letters to customers, police and insurance brokers to present the results of mechanical inspections. (Complexity: 2)
Digital Technology - Databases
May use databases to retrieve repair information and technical drawings. (Complexity: 2)
May use specialized automotive service databases to access job assignments, input information on new jobs, retrieve and review past service information and complete work orders. (Complexity: 2)
Digital Technology - Communication Software
Communicate with other mechanics on blogs and forums to provide advice and learn how to repair unusual vehicle faults. (Complexity: 2)
May exchange email with other technicians, service managers, colleagues at other locations and manufacturer support specialists. (Complexity: 2)
Digital Technology - Internet
May use the Internet to access articles to stay current on industry trends and practices. (Complexity: 2)
May use the Internet to access training courses and seminars offered by suppliers, employers and sector councils, e.g. learn about air conditioning systems by accessing videos, learning guides and exams delivered over the Internet by the Canadian Automotive Repair and Service (CARS) Council. (Complexity: 2)
May visit manufacturers’ websites to access recent technical service bulletins, parts and component information, recall notices, frequently asked questions and specifications. (Complexity: 2)
Digital Technology - Other Digital Technology
Use hand-held devices, such as multimeters, to take electrical energy readings. (Complexity: 1)
Use computerized equipment, such as wheel alignment machines, to complete repairs. (Complexity: 2)
Use diagnostic equipment (e.g. scan tools) to determine operational data, such as horsepower, torque, pressure readings and air-to-fuel ratios. (Complexity: 2)