Automotive Mechanical Installers and Servicers
Automotive mechanical installers and servicers install replacement automotive parts, such as mufflers, exhaust pipes, shock absorbers, springs and radiators. They perform routine maintenance service, such as oil changes, lubrication and tire repairs on automobiles, trucks and heavy equipment.
Safety-related Activities
Read safety-related materials, e.g. read instruction on Material Safety Data Sheets (MSDS) to learn how to store solvents used to clean parts. (Complexity: 2)
Document Use
Observe hazard and safety icons, e.g. scan icons affixed to products, such as engine degreasers, to learn about their toxic properties. (Complexity: 1)
May write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers’ compensation boards. (Complexity: 2)
Decide whether a part is safe enough to pass a safety inspection. (Complexity: 2)
Automotive Repair and Maintenance
Read short text entries in forms, e.g. read comments on vehicle inspection sheets to learn which components to inspect. (Complexity: 1)
Read bulletins and memos, e.g. read technical service bulletins to learn how to complete warranty repairs. (Complexity: 2)
May read magazine and website articles to stay current on industry trends and broaden their knowledge of the automobile service industry. (Complexity: 3)
Read instruction manuals on the use of computerized tools and equipment, e.g. read user manuals to learn how to operate hand-held diagnostic equipment. (Complexity: 3)
Read vehicle repair and maintenance manuals, e.g. repair instructions found online and on CD-ROM to learn how to service vehicles. (Complexity: 3)
Document Use
Read product labels to locate identification numbers, sizes and capacities. (Complexity: 1)
Locate data in a variety of tables, e.g. locate data, such as sizes, classifications, identification numbers and quantities, in specification tables. (Complexity: 2)
May interpret flowcharts, e.g. interpret a multi-step flowchart to learn how to troubleshoot a faulty electrical system. (Complexity: 2)
May interpret technical drawings, e.g. scan exhaust system assembly drawings to determine the correct order of installation and wiring diagrams to locate fuses, circuits and other electrical components. (Complexity: 3)
Oral Communication
May speak to partspeople and suppliers to order parts and establish delivery times. (Complexity: 1)
Speak with co-workers to co-ordinate use of equipment, such as hoists and tire machines. (Complexity: 1)
May talk to customers about repairs and explain maintenance requirements. (Complexity: 2)
Speak with co-workers to learn how to carry out complex repairs. (Complexity: 2)
May exchange technical repair information, e.g. explain complex repair procedures to junior workers and discuss vehicle repair outcomes with licensed tradespersons. (Complexity: 3)
Decide which of several repair methods is most appropriate for mending a tire. (Complexity: 1)
Decide which parts can be used again and which should be scrapped. (Complexity: 1)
Judge the accuracy of readings taken using tools, such as pressure gauges. They compare readings to other indicators to determine their accuracy. (Complexity: 1)
Decide when not to go ahead with a request on a work order, e.g. they note that a customer has requested a wheel balance to correct a shimmy but they see a defective tread on the front tire that is likely the cause of the problem. (Complexity: 2)
Decide which tools to use to minimize the chance of damaging a part. (Complexity: 2)
Evaluate the quality of their repairs. They consider the results of test drives and feedback provided by supervisors, such as licensed automotive service technicians. (Complexity: 2)
Evaluate the severity of vehicle defects and deficiencies. They consider information collected from customers, criteria, such as specifications and the results of physical inspections. (Complexity: 2)
Judge the condition of parts, e.g. evaluate the condition of tires and suspension systems by seeking indicators of excessive wear and damage. (Complexity: 2)
Numeracy - Measurement and Calculation Math
Take a variety of measurements using basic tools, e.g. measure the length of exhaust pipes, belts and hoses using tape measures. (Complexity: 1)
Take a variety of readings, e.g. measure and understand energy readings using computerized scan tools. (Complexity: 1)
Calculate amounts, e.g. use ratios to calculate glycol and water mixtures. (Complexity: 2)
May take precise measurements using specialized tools, e.g. use calipers and micrometers to measure the thickness of brake pads. (Complexity: 3)
Numeracy - Data Analysis
Compare measurements to specifications, e.g. compare the measurements of rotor thicknesses to specifications to determine their usability. (Complexity: 1)
May analyze pressure and electrical energy readings to assess vehicle performance and troubleshoot faults, e.g. analyze a series of electrical readings produced by computerized scan tools to determine the cause of charging-system faults. (Complexity: 3)
Numeracy - Numerical Estimation
Estimate the length of time needed to complete repairs. (Complexity: 1)
Estimate the useful life remaining for parts, such as tires, brakes and belts. (Complexity: 2)
May estimate the cost of repairs. (Complexity: 2)
General Administrative Activities
Read brief notes from co-workers, e.g. read brief notes to learn about events that happened during other shifts. (Complexity: 1)
Document Use
Complete cost estimate and inspection forms by inserting data, such as part numbers, dates and quantities and by checking off items. (Complexity: 2)
Oral Communication
Listen to announcements on public address systems. (Complexity: 1)
Participate in staff meetings to discuss new products, workplace safety and how to improve work processes. (Complexity: 2)
May write short notes, e.g. write short notes to co-workers to explain the work that remains on vehicle repairs. (Complexity: 1)
Write short comments on forms, such as work orders and inspection sheets, e.g. note missing hubcaps and scratched bodywork on inspection forms. (Complexity: 1)
Numeracy - Money Math
May receive cash, credit and debit card payments from customers and make change. (Complexity: 1)
May prepare repair quotes and invoices. They calculate labour charges by multiplying hours worked by labour rates, adding amounts for parts and materials, and calculating applicable taxes. (Complexity: 3)
Use of Technology, Tools and Equipment
Digital Technology - Databases
May use databases to access job assignments, input information on new jobs and complete work orders. (Complexity: 2)
Digital Technology - Internet
Use browsers and search engines to access trade-related articles to stay current on industry trends and practices. (Complexity: 2)
Use the Internet to access training courses and seminars offered by suppliers, employers and sector councils, e.g. learn about preventative maintenance service by accessing videos, learning guides and exams delivered over the Internet by the Canadian Automotive and Repair Sector (CARS) Council. (Complexity: 2)
Digital Technology - Other Digital Technology
May use personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (Complexity: 1)
May use point-of-sales equipment to complete customer purchases of repairs and services. (Complexity: 1)
May use computerized equipment, such as wheel alignment machines, to complete repairs. (Complexity: 2)
May use diagnostic equipment, such as dynamometers and gas analyzers, to determine operational data, such as horsepower, torque, pressure readings and air-to-fuel ratios. (Complexity: 2)
Use diagnostic scan tools and other hand-held devices to access data from vehicles’ onboard sensors. (Complexity: 2)